Privacy Policy

Inzo International values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable international data protection regulations.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Company name and job title

• Information submitted through contact or inquiry forms

Service-Related Information

• Customer service interactions (calls, emails, chats, tickets)

• Information provided by clients for service delivery

Technical Information

• IP address

• Browser type and device information

• Website usage data through cookies and analytics tools

2. How We Use Your Information

We use personal information to:

• Provide and manage BPO customer service solutions

• Respond to inquiries and communicate with clients

• Improve service quality and operational performance

• Maintain security and prevent fraud

• Comply with legal and regulatory requirements

We only process personal data for lawful and legitimate business purposes.

3. Data Sharing and Disclosure

Inzo International does not sell or rent personal information. We may share data only:

• With clients for whom services are being provided

• With trusted third-party service providers under confidentiality agreements

• When required by law or regulatory authorities

All third parties are required to protect personal data in accordance with applicable laws.

4. Data Security

We implement appropriate organizational, physical, and technical safeguards to protect personal data, including:

• Restricted access to sensitive information

• Employee confidentiality obligations

• Secure systems and data handling procedures

5. Data Retention

Personal information is retained only for as long as necessary to fulfill business purposes or comply with legal and contractual obligations. Data is securely deleted or anonymized once no longer required.

6. Your Data Privacy Rights

Under the Philippine Data Privacy Act, you have the right to:

• Be informed about data processing activities

• Access your personal data

• Correct or update inaccurate information

• Object to data processing

• Request deletion or blocking of data, subject to legal limitations

Requests may be submitted using the contact details below.

7. Cookies Policy

Our website uses cookies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, some website features may not function properly.

8. International Data Transfers

As a global BPO service provider, personal data may be transferred outside the Philippines. We ensure appropriate safeguards are in place to protect data during international transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services indicates acceptance of the updated policy.

10. Contact Us

For questions or requests regarding this Privacy Policy or your personal data, please contact:

info@inzointernational.com

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.